Instance Hibernating

[jarikkat]

I have a dev instance and we would want to keep that instance alive forever - like prevent it from hibernating or taken away. I had written a lambda executable script in AWS Lambda that runs every 12 hrs where it creates a ticket each time and deletes the previously created ticket - I had thought that creation and deletion of tickets perpertually would keep the instance alive or online forever due to activity every 12 hrs. We need that instance alive forever because we might have to run tests or use it in any period in the future. So the script ran for like many days and I think it might have some effect but still yesterday suddenly the instance went into hibernation again. How can we prevent this - what is a cent percent solution to solve this for good. I would appreciate any help from the community

[ethantaylor555]

Unfortunately, there’s no 100% way to keep a ServiceNow dev instance alive forever the hibernation is controlled automatically by ServiceNow, and scripts or API calls don’t count as valid user activity.

To keep it active longer, you’ll need to:

• Log in manually at least once every few days.

• Perform some real in-instance activity (like form edits or navigation).

• Or, request a new instance when needed your data can be backed up and restored.

In short, automation won’t bypass the inactivity policy manual interaction is the only reliable method.

[ethantaylor555]

You can’t keep AWS dev instances alive forever — even with scripts. Use a Reserved Instance or Dedicated Host, or set up an auto-start Lambda to wake it when needed. AWS hibernates idle dev instances by design.

[ethantaylor555]

You can’t keep AWS dev instances alive forever  even with scripts.

[AndersBGS]

Hi @jarikkat 

@you can’t keep a free PDI alive all the time. Only solution is to by an instance from ServiceNow - maybe a bit overkill, but pay for an instance, then it’s on all time