Instance name change

[ravish2]

I want to change the instance name shown in the url for example

old url: https://myinstance.service-now.com

new url: https://instance.service-now.com

can i do it just by editing some value(like we used to while changing banner and instance color) and without creating proxy server and all

[tony_barratt]

Hi Ravish,

No you cannot do this by editing some value and without creating a proxy server.

Creating a Custom URL for your ServiceNow instance

Best Regards

Tony

[tony_barratt]

Hi Ravish,

Is your question answered? If not, can you update with further questions.

If yes consider marking the question as answered, and marking replies as helpful as appropriate.

Best Regards

Tony

[Lucas Vieites · Accepted solution]

Hi Ravish,

unless you want to use your own domain (for example: support.ravishrawat.com), for which you will need a reverse proxy, you will need to request an instance rename from ServiceNow. This will have to be done via the HI system and an incident.

Regards,

Lucas Vieites