Instance not available

[wksid]

My PDI https://dev200944.service-now.com/ is not available.

[Tony Chatfield1]

Hi, unfortunately there is not much you can do other than wait, as there is no PDI support.
Alternatively, you can release your instance and request another.

[Aman Kumar S]

Is it an old or a new PDI?

If its a new PDI, how long your instance is sleeping, if its more than 2/3 days, your PDI might have been reclaimed.

Not sure if you have seen this announcement by Servicenow, if your PDI belonged to old datacenter, it will be reclaimed and you will have to request for a new PDI.

For more details go through blog below:
https://www.servicenow.com/community/developer-blog/important-update-pdi-infrastructure-migration-ex...

As we know, PDIs are just a free service we are using, and Servicenow long back has mentioned the instance can be lost due to unavoidable circumstances so we need to take the backup of your instance regularly.

This is very inconvenient and unfortunate, but at this moment we can't do anything, all you can do is to request a new PDI and keep backups going forward. Refer to the link to how to backup your instance:

https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/

[chetanb]

Hello @wksid ,

This is generic question now a days. However, no one can help as there is no support to PDI.

Either you have to keep patience or release this instance and request new one.

https://www.servicenow.com/community/developer-blog/important-update-pdi-infrastructure-migration-ex...

As instances are migrated to datacenter 

If my answer solves your query kindly mark answer as helpful and correct.

Regards,

CB

[Sumanth16]

Hi @wksid ,

I understand that you're currently facing issues with your PDI, and it seems like you're not alone in this situation. Several users have encountered similar challenges, and I wanted to provide you with some insights and suggestions based on the shared experiences.

1. Data Center Migration:

   • There seems to be an ongoing data center migration for PDIs, as mentioned in the ServiceNow announcements. It's possible that your instance is affected by this, causing temporary unavailability.

2. Limited Support:

   • Unfortunately, PDIs come without official support. However, the community has shared some potential solutions and workarounds.

3. Backup Your Work:

   • It's crucial to regularly back up your work to prevent any data loss. Instances can go offline or be reclaimed without notice, so having a backup ensures you don't lose important information.

4. Options to Consider:

   • Waiting: Instances may come back online after some time. If the downtime is related to the data center migration, it could be temporary.
   • Requesting a New PDI: If waiting becomes impractical, you can release your existing instance and request a new installation. Keep in mind that this results in the loss of any data not backed up.

5. Stay Informed:

   • Check official announcements from ServiceNow for updates on data center migrations or PDI-related issues. The developer blog link shared by some users might contain important information.

6. Community Support:

   • Since there's no official support for PDIs, engaging with the ServiceNow community forums can be beneficial. Others might share their experiences and potential solutions.

I hope these insights help you navigate through the current challenges with your PDI. 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda