Instance offline

[mgrieve]

Can someone explain why my developer instance is showing as offline and how do I get it back online?

[Sandeep Rajput]

@mgrieve If the instance is offline and not invoking despite trying all the options then it is best to release it and request for a new instance as there no official support available for the PDI instances from ServiceNow. Your PDI issue can also be attributed to https://www.servicenow.com/community/architect-blog/important-update-pdi-infrastructure-migration-ex....

Hope this helps.

[Sumanth16]

Hi @mgrieve ,

Forums are no longer monitored by Servicenow employees, Also they have disabled feedback option which was there earlier on Developer site so wait for it to get it resolved automatically.

I see there are many threads on Instance being down/offline so wait for some time and it will be resolved automatically, Nothing else can be done.

Please hit like and mark my response as correct if that helps

Thanks & Regards,

Sumanth Meda

[ShubhamGarg]

Hello @mgrieve ,

Instance being in offline mode and failing to backup/restore is an intermittent issue nowadays. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program <developer@servicenow.com>

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham