Instance Unavailable Page Configuration

[Subhajit Das]

When an Instance becomes unavailable(due to issues/outages), is there a way to show the users a company branded page, or a page other than the current 'Service interruption- This Instance is Un-available' to provide more contextual information to the end users.

[Dr Atul G- LNG]

Hi @Subhajit Das 

In my last 9 years in SN , i never seen SN instance down fully. Generally in these case we use the portal and 404 page. If user is trying to access portal and 404 page can be customized as per need.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785049

[Subhajit Das]

Hi Atul, thanks for replying.

Recently we had a scenario where we had an unplanned outage and the pages that we saw during the time were not of any particular help. We are therefore looking to check if anyone has implemented anything to this effect.

Thanks,

Subhajit

[Dr Atul G- LNG]

 HI @Subhajit Das 

I think no way to show this if full instace is down. Better log a Now Support case to get some sights.