Instance upgrade in progress - stuck for 20+ hours

Noel Daniel1
Kilo Explorer

‎01-28-2022 08:22 AM

I logged into my PDI yesterday and the upgrade process kicked in automatically. Looks like its stuck - the "Instance upgrade in progress" message has been there for over 20 hours! Can someone tell me how I get out of this situation please?

Thanks ins advance!

Noel Daniel

 

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Hitoshi Ozawa
Giga Sage
Giga Sage

‎01-29-2022 03:53 AM

Recommend sending Feedback to ServiceNow. As was posted in Instance Help forum, ServiceNow is no longer monitoring these forum. Feedback icon is located at bottom right hand corner of the Developer page.

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The Developer Program no longer monitors the community for Personal Developer Instance (PDI)-related issues. To get PDI support, open the Developer Site < https://developer.servicenow.com > and click the Give Feedback button.

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jayanthiarumugh
Tera Contributor

‎12-17-2022 12:23 PM

I have the same problem with my PDI. Did this get resolved?

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jayanthiarumugh
Tera Contributor
In response to now_KB

‎12-25-2022 07:19 PM

My instance is stuck in upgrade progress for more than 1 week, not sure how should I get assistance with ServiceNow. Now I have a instance inactivity warning. I'm worried if my instance will be reclaimed. I'm not sure what to do as My instance will not be backed up too. Any help?

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srujancherr
Tera Contributor

‎03-14-2025 07:46 AM

Hi, Even it is Upgrading, If you have the Instance URL, Id and Password you can login to instance directly using Instance URL, It worked for me.

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