Instance With Link

[brettdrake11]

In the out of box "Service Portal" that gets created when the Service Portal plugin is enabled, the Order Something, Knowledge Base, Get Help and Community widgets are instances of the Icon Link widget.   When I add these to my own portal, the resulting configuration form doesn't contain the "Link Type and Destination" section, critical to the functionality of the widget.   I notice that my instance is in the "Instance" class, while the out of box portal's instances are in the "Instance with Link" class, and this makes all the difference.  

I've been beating my head against the wall for the better part of the day, trying to find how to either change the class of the widget instances I've already added, or simply instantiate a new one within the desired class.   This Service Portal newb could really use some help on this one.

Thanks in advance!

[ian_cox]

Brett,   this might help   Understanding Instances - ServicePortal.io - Service Portal, CMS, and Custom Apps

[sowmyaduggimpud]

Hello Brett,

You can open the instance record which you have for the widget for which you wanted to modify the class. You can right click on form header and configure the form layout and add Class field to the form. Now select the required class from the options available and save the record. It will now give you the additional section. Please see the below screenshots.

[shivanipatel]

Brett,

We are glad you were able to take advantage of the ServiceNow Community to learn more and to get your questions answered. The Customer Experience Team is working hard to ensure that the Community experience is most optimal for our customers.

If you feel that your question was answered, we would greatly appreciate if you could mark the appropriate thread as "Correct Answer". This allows other customers to learn from your thread and improves the ServiceNow Community experience.

If you are viewing this from the Community inbox you will not see the correct answer button.   If so, please review How to Mark Answers Correct From Inbox View.

Thanks!

Shivani Patel