Integration of ServiceNow with SnapLogic

[hemang0811]

Hi Guys,

I am looking for a walkthrough on how to integrate ServiceNow with SnapLogic tool. What is the basic procedure, what all configurations are needed on ServiceNow side and SnapLogic side.

[john_andersen]

With the out of box Snaplogic snap, there's really no configuration that needs to be done on the service now side. The snap logic connector will pull from service now. All of the configuration would be done on the snap logic side.

That being said, snaplogic has a rest based interface that servicenow can consume if you do feel like you want to push data to snaplogic rather than have it from servicenow.

I recommend you reach out to snaplogic for any documentation on the process and on their snap for servicenow.

[hemang0811]

Hey Thanks John. With help from SnapLogic Support Team, I am now able to connect to ServiceNow from SnapLogic but I can only read data. When I try to insert any data, it throws an authentication error, which is weird because the user credentials I am using in SnapLogic has soap role & web service admin as well. Any suggestions?

[john_andersen]

The SOAP and Web Service admin roles don't necessarily have god-like roles to read and write to every table in the system. Our recommendation is to create a role specific to your integration and provide to that role all of the rights that you need in order to perform the integration. That is our best practice.

If you just want to troubleshoot for now, though, you could just simply use an Admin user to test to see if you can write via the SnapLogic connector. If you can, then you know that it is a role issue.

[hemang0811]

Thanks John. It was really the role issue. I did exactly the same what you suggested and it is working fine now. Thanks again!!