Integration user in an application

[dhm]

Hi guys,

I have a question related to "integration user" in an application. In General Check Point section, it mentioned "You should include a dedicated integration user (not "admin") that external systems will use to integrate with the ServiceNow instance during authentication". What is purpose of integration user? How can I include this user in application? Because as I known, application doesn't contain user or group user because user and group user do not have application file (metadata).

Best regards,

Duc

[bernyalvarado · Accepted solution]

Hi, I'm afraid you may be mixing concepts.

The statement: "You should include a dedicated integration user (not "admin") that external systems will use to integrate with the ServiceNow instance during authentication". is for enabling an integration with any external system, regardless if this occurs within a custom application or not.

The purpose of the integration user is to have a user with specific and limited privileges restricted to those privs required to take the appropriate actions within ServiceNow. Having a integration user will also help you differentiate which records are actually caused as a result of the integration and on the long run it will help you to set conditions of when to run scripts such as business rules.

I hope this is helpful!

Thanks,

Berny

[dhm]

Thank Berny!