Integration user needs to reset the password

Mounika M
Tera Contributor

‎02-09-2023 12:21 AM

Hi All,

We did integration with another servicenow instance, for that we created an account and we are using it for integration, whenever the integration is not working, we were resetting the password for that account and integration works fine, here is why we need to reset the password is there any permanent solution for this without resetting the passwords, could anyone please advice on this.

 

Thanks in advance!!!

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2 REPLIES 2

Sreedhar Mamill
Giga Expert

‎01-09-2024 06:11 AM

In the User record, just uncheck the 'Reset Password' checkbox. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-09-2024 09:09 AM

Hi @Mounika M 

LearnNGrowAtul_0-1704820154592.png

 

 

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