Integrations with SolarWinds

vtbalaji94 · ‎11-22-2017

Hi All,

I am currently looking for prerequisites and process of how ServiceNow is integrated with SolarWinds. I also would like to know if there is any plugin or application available for this integration.

Thanks and Regards,

Balaji T

nchordia · ‎11-22-2017

Hi Balaji,

You have a couple options here. Canned integrations and DIY ones both. I have been in this space for over 8 years and here are my few cents.

1) Use Evanios event management solution. They have integrations with over 35 monitoring tools. Here is the link to their Solarwinds Integration . They are an amazing company with amazing people that are extremely dedicated to customer success. We implemented Evanios in Jan'17 at my org. They had a solarwinds uni-directional integration already but to cater to our requirements they built a bi-directional integration with Solarwinds which has helped us a lot in minimizing false positives and transient conditions. Solarwinds can be very chatty at times and Evanios definitely helped us reduce all that noise. The integration is extremely stable and well written. It communicates with our Solarwinds environment over Rest, pulls the alerts from Solarwinds, acknowledges them, puts notes on the alerts and also passes the Incident number back to the alert for our operators to see in the console. Also, when the alert clears in Solarwinds, it closes the incident and puts the appropriate notes. If Someone pre-maturely closes an incident, the integration will open another one if the alert in Solarwinds still exists. Its one of the cleanest integrations I have seen. Effort to implement is under 10mins.

Also, they have some very cool integrations with SCOM, New-Relic, Splunk, Nagios, AppD, Zabbix, etc. We use quite a few of those and i must say they are extremely clean, simple and most detailed of the ones I have seen.

P.S. I dont work for Evanios. We have implemented it at my Org.

2) Prior to Evanios, we had integrated Solarwinds with SNOW using System Center Orchestrator. We wrote powershell scripts to connect to Solarwinds using SWQL to pull alerts and send them to SNOW. Ofcourse it was our home grown DIY integration and we had to make sure it was supported and always running. It was running in our environment for about 2 years but we always had issues with alert floods.

3) Build your own integration by using the Solarwinds Rest endpoint and directly calling from servicenow. For that you would need SNOW Orchestration. There is some documentation on Solarwinds site around their Rest API.

4) Lastly you could build a uni-directional integration using email notifications, or by executing a script from solarwinds server that would be called by the alert action and that would push an incident in SNOW. Definitely not the preferred way.

Thanks,

Nikhil

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Phil32 · ‎06-06-2019

I never did come up with a way to use Solarwinds for CI updates. I've since changed companies and am no longer in charge of a CMDB.

Mahidhar Thumma · ‎11-10-2020

Hi Konisetty,

Did you find any way to get solarwinds cmdb data to servicenow not the alerts?

If you have some documents please help me with that.

Thanks,

Mahi

R B · ‎01-11-2021

Hello Mahidhar,

were you able to integrate Servicenow with Solarwinds for CMDB data?

Could you please advise/ share any documentation?

Regards,

RB

Brad Collins · ‎06-24-2019

Hi Balaji,

You can try reaching out to ZigiWave, as they're having an integration with SolarWinds. We're using their integrations and services for a while now and they always manage to match our needs.

Regards,
Brad

dex-cop · ‎11-09-2021

there is a ServiceNow-Solarwinds conenctor that could do the job. here is it: ServiceNow Integration - Automatic Ticket Creation | SolarWinds.

you can also check servicenow's page: Service Graph connector for SolarWinds (2.2.1) | ServiceNow Docs

i hope this will help. you can also try with an external connect - as the one @nchordia suggested. there are also other tools you can use. we use the one Brad mentioned.

oh, i almost forgot. there is also a nice video tutorial on the snow-solarwinds integration process - Article Detail (solarwinds.com).