Intermittent "Not authorized to send email" Error While Using Default Email Module

[mukeshmishra996]

Users are experiencing an "Not authorized to send email" error when using the out-of-the-box Classic Email option in ServiceNow.

As a workaround, if the user closes the email popup, refreshes the page, and then tries to send the email again, it works successfully.

Could someone please help investigate this issue or point me in the right direction? I am not a ServiceNow expert and would appreciate any guidance.

[Ankur Bawiskar]

@mukeshmishra996 

check this

Not authorized to send an email 

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