Interview Scenario question - INTEGRATION

[Kri]

I have a Scenario question asked during the interview on Integration, can you suggest answer for this

An Organisation wants to integrate ServiceNow with its HR system to automatically create user account and update employee information. Describe the steps that would take to implement this integration

[jMarshal]

HR system automatically updates (integrates with) AD & SNow imports users from AD via LDAP/MID...

[Kri]

Can you able to describe in the Step wise?

[jMarshal]

Well, assuming that your HRSM doesn't already synch with AD, the first step is to set up an Active Directory, Azure AD perhaps (setup.microsoft.com/azure/ad-setup-guide). When configuring AD, ensure you have an OU that can be used for all employees, that ServiceNow will be able to consume from. You will need to configure Azure to work with LDAP (Tutorial - Configure LDAPS for Azure Active Directory Domain Services | Microsoft Learn). And you will also need a service account in the OU, with a known login, that you can provide to ServiceNow for the LDAP connection. Then assuming it's not ServiceNow, follow the HRSM config instructions to integrate with AD - ensure you are sending all relevant info, that you want in your ServiceNow sys_user table is being sent to AD. Then, if you don't already have one, set up a ServiceNow MID server (Use MID Server guided setup (servicenow.com)). Then configure ServiceNow to import users from LDAP (How to configure LDAP (step by step), and Troubleshoot information to resolve ldap cases. - Support ...)...

...this is just one example, there are many ways to do what you are asking and likely the interviewer is looking for your answer to demonstrate that you can conceive of an integration solution, more so than an exact step by step guide. Hope this helps!