Invalid CSR error
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‎07-16-2024 10:26 AM
We have implemented the Certificate Management module and have noticed some of our users are receiving the "Invalid CSR" error on the request form when they paste their CSR into the CSR field. Can anyone provide any more detail other than this generic error message, on what the issue might be or how to troubleshoot the issue? We have requests coming in with CSRs being generated in different ways, it would be great to have more documentation/guidance on what the actual problem is rather than a generic error message.

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‎10-02-2024 12:09 PM
@Gil D - Did you find any solution yet? We have noticed same issue.
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‎10-04-2024 09:30 AM
Nothing from ServiceNow as far as troubleshooting guidance, but we did find that the user generating the CSR was using an INF file with RequestType = CMC instead of RequestType = PKCS10. Once they changed that to RequestType = PKCS10 it resolved the issue.