Invalid CSR error

Gil D
Tera Contributor

We have implemented the Certificate Management module and have noticed some of our users are receiving the "Invalid CSR" error on the request form when they paste their CSR into the CSR field. Can anyone provide any more detail other than this generic error message, on what the issue might be or how to troubleshoot the issue? We have requests coming in with CSRs being generated in different ways, it would be great to have more documentation/guidance on what the actual problem is rather than a generic error message.

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2 REPLIES 2

MarioP1
Tera Contributor

@Gil D - Did you find any solution yet? We have noticed same issue.

Gil D
Tera Contributor

Nothing from ServiceNow as far as troubleshooting guidance, but we did find that the user generating the CSR was using an INF file with RequestType = CMC instead of RequestType = PKCS10. Once they changed that to RequestType = PKCS10 it resolved the issue.