Invalid username or password in Prod

Mike206
Kilo Contributor

‎10-01-2019 07:08 AM

Hi All,

In Prod instance a user is having trouble logging in. "Invalid username or password" is displayed.I tried to reset the password in dev.Same thing repeats.

Locked out - False

SSO - False

Source - Present

Can anyone help me with this

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14 REPLIES 14

krzysztofsalbut
Giga Guru

‎10-02-2019 02:10 AM

Is this your personal development instance? If yes please navigate to Developer portal to Manage instance and request a password reset there:

find_real_file.png

 

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krzysztofsalbut
Giga Guru
In response to krzysztofsalbut

‎10-02-2019 02:48 AM

if this is a client instance please contact your System,e Admin to reset your local password or as a last option go to HI portal and request your admin account password reset. 

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Mike206
Kilo Contributor

‎10-02-2019 06:35 AM

Thanks.But this is a customer production instance.Not PDI.

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krzysztofsalbut
Giga Guru

‎10-02-2019 07:26 AM

In that case i please contact your System Admin to reset your local password or as last option go to HI portal and request your admin account password reset. 

Normally you also should have option to Reset your password at the login page but that feature needs to configured first.