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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Developer blog Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. 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Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Developer forum I want to send a notification for 3 days , if user replies triggering should stop I want to send a notif... Read More Developer forum Catalog Item Watch List: show columns Name Email and Department for snc_internal users Hi,I have a watch list... Read More Developer forum Inbox audio alert sound on VA Scenario where this happens: When Agent A transfer a chat to another AgentB in SOW,... Read More Developer forum Update on date in smart assessment GRC. I have dates visible on smart assessment in corner but it only says Created 2, Due ... 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Activity in Developer

Resolved! Virtual Agent Routing to Different Queues Based on Portal

To route Virtual Agent conversations to different live agent queues based on the portal:   Steps Create separate AWA Queues (awa_queue) for each portal.Open the queue record and set Condition Mode to Simple.Add the portal condition: Context.portal ...

  • Question

AI Agents are missing after upgrade

In AI Agent Studio after upgradeWe are getting a message “20 rows removed from this list by security constraints”.Tried all community posts but not resolvedanyone encountered same issue and resolved please share your thoughts

  • Question

Inbox audio alert sound on VA

Scenario where this happens: When Agent A transfer a chat to another AgentB in SOW, AgentA and AgentB  both get the duck sound playing, and the duck sound doesn't stop for AgentA when the other AgentB accepts the transfer. Duration of audio file is 4...

  • Question

AI Search – Incident Attachments Not Searchable in Global Search

Hello All,I have a requirement where users should be able to search for an Incident or any other table through Global Search using the attachment filename or content.For example:Incident: INC000321Attachment: XYZ.pdfContent inside the attachment:  Te...

  • Question

ATF - Shared Parameter on Test basis

Currently, once we enable the "Parameterized Test" option on a test, all shared parameters defined in the system automatically become available and show up in that test.Is there anyway ServiceNow allows to remove or add existing shared parameters on ...

  • Question

Convert an RITM to an Incident

***** Article Updated to work with latest versions of ServiceNow ***** So you've got a nice shiny new portal and customers are loving the new Service Catalog. Then the inevitable happens, requests start coming in for issues that need to be treated as...

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  • Scripting and Coding

Resolved! Stop send notification to group manager

When group manager is part of group and in "Who will recieve" section seleted assignment group so that notification is going to manager even Exclude manager is checked on group form. How to stop send notification to group manager when group manager i...

  • Question

How to call sublow variables into the workflow in Workflow editor

Hi I have a workflow that is created on the sc_req_item table. Now when a RITM is created it triggers a catalog task now on this catalog task there must be a approvers so the table has to be sc_task .so i have created a subflow .., to handle the Appr...

  • Question

Service Operations Workspace - Submit a request

Good morning, When a user submits a request from an Incident or Interaction, the request correctly opens our Service Catalog as expected. However, if the user navigates to All Open Requests and attempts to create a new request, the system opens a dif...

  • Question
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