Developer

What property causes a lot of users to be taken to the same page when logging onto ServiceNow?

In ServiceNow on one of our instances, what we have noticed that it takes a lot of the users to the Service Operations Workspace and the URL defaults to: However, this is causing problems for test accounts that we create as part of AutomatePro becaus...

Question

401 Unauthorized Error - Start Microsoft Teams Chat

We are facing an issue while initiating a Microsoft Teams chat from a ServiceNow Incident record using the <b>Start Microsoft Teams Chat</b> UI action. <h3>Current Behavior & Symptoms</h3> <ul> <li>Clicking Start Microsoft Teams Chat results in...

Question

Catalog Client Script: Form submission blocked after successful asynchronous GlideAjax validation

Hi guys, I'm trying to implement a duplicate validation for a Catalog Item in ServiceNow, but I'm running into an issue with asynchronous GlideAjax validation in an onSubmit Catalog Client Script.BackgroundWe have a Catalog Item used to create functi...

Question

Redirect Order guide submit to Portal homepage

I want the order guide submit to redirect to portal home page for Service Portal. How can I do that? Also can this be done for a single order guide or will the change affect platform wide.

Question

Resolved! Added a field referencing to a table but it showing as ready only

Table name: sn_grc_reg_change_regulatory_feed Both the classic UI and workspace has the same issue. I tried to add another field as well, its shows the same issue. I added the same field in another table it works fine.

Question

How to preview the emails in Custom Workspace

Hello All,We have created a new Workspace and a new table for it. We have also added Emails as a related list for the case.Currently, when we open an email from the Emails related list in the Workspace, it redirects to the sys_email record and displa...

Question

update set error in dashboard related changes

Help me to resolve this update set errors

Question

Failed to machine translate using Microsoft. Unknown error occurred

Hi All, While translating custom catalog language(in service portal) from english to spanish using machine translate(in localization framework),I m getting error like "Failed to machine translate using Microsoft. Unknown error occurred". Please help...

Question

The CreatorCon 2027 Call for Content is Open!

The CreatorCon 2027 Call for Content is Open for Business! Hey there, ServiceNow Community! It’s that time again! Our CreatorCon Call for Content (CFC) is officially open for CreatorCon 2027! Call for Content Opens: November 6, 2026Call for ...

blog

Building a Custom Pagination Widget for Service Portal: Server-Side Pagination

When working with ServiceNow Service Portals or any other web interface that handles large datasets, one key challenge is ensuring smooth performance and a good user experience. Proper pagination becomes crucial, especially when the dataset grows...

blog

Duplicate Catalog item

I found catalog items with the same name, but there are two records—one with “active” set to true and the other with ‘active’ set to false. Is this because one is currently being edited in the builder, since there’s a “Cancel Checkout” button on the ...

Question

Emails are triggering in logs subject is not showing in logs table

Hi Emails are getting triggered but subject is not showing in logs tableMy notification: Logs:

Question

Security inidents can not be updated from Security Analysts after Australia Patch 7

hei Community, we are using Servicenow onPremise. we have a Problem, after Australia Patch 7 in our Seurity Incident Response Application.Security Analysts can nat save the update, on Security incidents. Here is the error message: Submit script error...

Question

PDI cannot wake up. It was active last night

I need help waking up m PDI. I used it last night but today(Nov 4) I cannot wake it up.Is there something going on behind the scenes today (Nov 4, 2026) preventing some PDIs from becoming active? It's been offline all day. Need some assistance. Thank...

Question

How to control Knowledge Articles Versioning

Hello Team,I need to understand where we can control/check the OOB Knowledge Versioning.Or If anyone help me to understand how the Knowledge Version worksPlease check the below screenshot, Thanks in Advance

Question