Is assignment data lookup rule is working in native view of serviceNow

kms98348598
Tera Contributor

‎11-13-2024 04:55 AM

Hi Team,

I have created data lookup definition and assignment data lookup rule to auto populate assignment to ABC.

Which is working as expected in both SOW and Native view of incident. But, when user change the assignment group in native view of incident form to XYZ assignment group, it is auto populating the previous assignment group that is ABC.   

 

Can someone guide me in this area.

 

 

Thanks 

Mahi.

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2 REPLIES 2

Zach Koch
Giga Sage
Giga Sage

‎11-13-2024 06:17 AM - edited ‎11-13-2024 06:17 AM

Can you post screenshots of your configuration of your data lookup records?

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!
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kms98348598
Tera Contributor
In response to Zach Koch

‎11-13-2024 08:20 AM

Hi @Zach Koch ,

 

kms98348598_1-1731514775771.png

 

kms98348598_2-1731514819474.png

 

 

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