is it possible to add/attach snaps without saving in sctask in servicenow
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2023 06:22 AM
HI Experts,
is it possible to add/attach snaps without saving in sctask/ritm in servicenow.
Could you please assist me asap
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2023 06:28 AM
Hi @Purushotham Ga2 ,
If you attach , it will go to sys_attachment table !!
So NO, i don't think there is a way out as per your requirement.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2023 07:09 AM
Thank you soo much for your quick reply @sandeep Dutta.
Yes i also agree with you. we cant able to add snaps/attachments without saving in any record(except knowledge) in service now.
there is one more possibility like need to create new filed( type as HTML) then it will be possible.
please share your comments on this.
Thanks,
Purushotham.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2023 08:49 PM
Hi @Purushotham Ga2 ,
Sorry but i din understand what will you do with this new field? As even if you create this HTML Field, you the Images will be stored in ServiceNow for sure.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-11-2023 08:15 AM
What is the use case for this? We need to analyse that few cases where it is not possible. There is no way and i think not the expected way to do this.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************