Is it possible to create catalog item via REST API?

[Anant Garg1]

I am unable to see any end-point for catalog item creation in API doc. Is it possible to create a catalog item via API? If not, then how can we add items into the cart and submit an order? as for an order we first need to create item 

[Harsh Vardhan]

you can use  table API here to create record in sc_cat_item table. 

doc link for further details. 

https://developer.servicenow.com/app.do#!/rest_api_doc?v=jakarta&id=c_TableAPI

once you will create the record then use below api to submit the item. 

API name: service catalog API 

Version: Latest 

Buy Item : Post. 

Reference: 

https://community.servicenow.com/community?id=community_question&sys_id=038055a91b86c810a59033f2cd4b...

[Harsh Vardhan]

another way. 

adding hi article for further details. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0686272

[Anant Garg1]

I think I am having some understanding glitch. I am considering it in terms of e-commerce where the first admin creates some items and then the buyer adds it into the cart and then creates order. Though here I am only able to add an item directly and purchase it. Isn't it that I need to create an item first as a store admin before any buyer can purchase it? Does ServiceNow work in the same manner?

[AbhishekGardade]

Hello Anant,

You can make use of cart API. here I have used cart API to create a service Request from script:

Creating a Service Request: Using Service Catalog Script API with Inbound Emails and Attachment.

Please mark as Correct Answer and Helpful, if applicable.
Thank You!
Abhishek Gardade

[Ganesh Pardhe]

Hello here is small utility which can handle reference variables in REST API request for all catalog Items.

var  variables = {"user":"Abraham Lincoln","company":"Yahoo!","comments":"This is testing Text","requested_for":"System Administrator","needed_by":"Today"};
var itemId = "b5c3c1084f10330005ec00fe9310c7eb";    //myTestItem Catalog item

    for(var key in variables)
    {
        if(variables.hasOwnProperty(key) && variables[key] && typeof(variables[key]) !== 'string')
        variables[key]=variables[key].toString();
    
        var varGr = new GlideRecord('item_option_new');
    var qr = varGr.addQuery('cat_item', itemId);
    var variableSet = new sn_sc.CatItem(itemId).getVariableSet();
    if(variableSet.length > 0)
        qr.addOrCondition("variable_set", variableSet);
    varGr.addActiveQuery();
   // varGr.addQuery('mandatory', true);
    varGr.query();
   // gs.print(variable[key] + ':' + varGr.reference);
    while(varGr.next()) {
        if(varGr.type == 8)
        {
            var objTable = new TableUtils(varGr.reference);
            tableName = objTable.getAbsoluteBase();
            gs.print(objTable.getAbsoluteBase());
            if (tableName!='task')        //Check if parent table is task
                gQuery = 'name='+variables[key]; else gQuery = 'number='+variables[key];
            var tb = new GlideRecord(tableName);
            gs.print(varGr.reference);
            tb.addQuery(gQuery);
            tb.query();
            if(tb.next())
            {
                variables[key]=tb.getValue('sys_id');
            }
        }else { variables[key]=variables[key]; }
    }
}gs.print(JSON.stringify(variables));

Regards,

Ganesh pardhe