Is it Possible to Customize the button on the Ticket Form(ticket) on Service Portal ?

[MaO2]

Is it Possible to Customize the buttons on the Ticket Form(ticket) and  Ticket Form for case(csm_ticket) on Service Portal ?

For Classic UI, I have found a way  to customize the buttons by "UI Actions" menu.
("Customize" mean changing order of the buttons,  display/hyde, etc.)

But for Service Portal, I can't find any resolution to customize the button of the Ticket Form(ticket)/Ticket Form for case(csm_ticket).
For example, following picture is the Ticket Form, and  you can see "Resolve" in the "Actions" menu.
Can I customize this menu (for example, add other choice like "assign to me" "Close the case",
or, change the way of display(from pull-down menu to the button menu etc.)

I thought I could do this by Page designer below and checked each widget, but I couldn't find any clue.

I can't even find which widget is the right widget I should check...

would you kindly tell me how to achieve the above.

Best Regards,

[Community Alums]

Hi @MaO2 ,

You can get an idea from these threads :

https://www.servicenow.com/community/it-service-management-forum/how-to-create-a-custom-button-on-se...

https://www.servicenow.com/community/developer-articles/customize-submit-button-label-on-portal-for-...

[MaO2]

Thank you for advising me Sandeep Dutta, 
and I am sorry for late reply.
I have been trying to understand the article you showed and trying to achieve my goal but I haven't been able to.....
I should get an idea from them but they are a little bit different from my thought.
I will try searching further......

[RaghavSh]

This will require customisation to OOB widget "Standard Ticket Header" which is not recommended by servicenow and can have impact in servicenow further releases and any other place where this widget is being used.

[MaO2]

Thank you for advising me RaghavSh.
I am sorry that I am not understanding but I think it is a button not header, but is it set by OOB widget "Standard Ticket Header"?
I checked Standard Ticket > Standard Ticket Configuration but I haven't found where it is set yet...