Is it possible to hide values in drop down field on the current form using business rule?

[shalinikacham]

need to hide 1-critical value on Priority field using B.R. on current form for current user.

[Chuck Tomasi]

A business rule would not be the right method for this. A client script would be better tailored to show/hide choice list options. Consider using the method g_form.removeOption()

Reference:

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki

Client Scripts - ServiceNow Wiki

Client Script Best Practices - ServiceNow Wiki    

GlideForm (g form) - ServiceNow WikiNow Wiki      

[Chuck Tomasi]

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Thank you

[shalinikacham]

still not working. is there any other way to check if user is not a member of group?

Doesn't work for:

function onLoad() {

    //Type appropriate comment here, and begin script below

  var currentuser = g_form.getValue('opened_by');

  var groups = new GlideRecord('sys_user_grmember');

  groups.addQuery('group.sys_id','!=','a4f101051315120069bebc62e144b04e');

    // var isAdmin = g_user.hasRole('admin');

    groups.addQuery('user', currentuser);

groups.query();

if(groups.next()){

g_form.removeOption('u_incident_impact','1 - Enterprise');

}

}

Works fine when i don't use the operator in addquery.

function onLoad() {

    //Type appropriate comment here, and begin script below

  var currentuser = g_form.getValue('opened_by');

  var groups = new GlideRecord('sys_user_grmember');

  groups.addQuery('group.sys_id','a4f101051315120069bebc62e144b04e');

    // var isAdmin = g_user.hasRole('admin');

    groups.addQuery('user', currentuser);

groups.query();

if(groups.next()){

g_form.removeOption('u_incident_impact','1 - Enterprise');

}

}

[Chuck Tomasi]

Hi Shalini,

Thank you for including additional details. The restriction to limit it to a specific group was not part of the original request.

If I understand your requirement, you want to remove the '1 - Enterprise' option from the u_incident_impact list if the user is NOT part of a specific group, correct?

Something to double check... the VALUE of your u_incident_impact field. This appears to be a label. Double check the VALUE by right clicking on the field label and selecting Show choice list.

If that is the case, you were very close try this...

Standard disclaimer: The following code is untested, requires review and potential modifications.

function onLoad() {

    //Type appropriate comment here, and begin script below

  var currentuser = g_form.getValue('opened_by');

  var groups = new GlideRecord('sys_user_grmember');

  groups.addQuery('group','a4f101051315120069bebc62e144b04e');

    // var isAdmin = g_user.hasRole('admin');

    groups.addQuery('user', currentuser);

    groups.query();

    // If you get a record, it means they belong to the group and can skip this next part

    if (!groups.next()){

          g_form.removeOption('u_incident_impact','1 - Enterprise'); // Make sure this is a value and not a label

    }

}