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Is it possible to show "On Behalf of" or "Requested for" on the Service Catalogs order page?

Andre241
Tera Contributor

Here is my Criteria: "As a person ordering something in the Service Catalog, I need to be able to find another user by their ID number"

 

But I've been trying to find a way to put a "On Behalf of" or "Requested for" on the Self Service / Service Catalog pages for all catalog items. 

 

 

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Is there a OTB way to do it or does it require major scripting?

7 REPLIES 7

_ChrisHelming
Tera Guru

From the portal or platform? On a catalog item, setting the Portal Settings > Request method to "Request" should allow a customer to set "Requested for" as another user from the portal.

For both.

Mark Guldhammer
Giga Guru

Hi

 

If you go to the desired sc_cat_item, there is a related list in the bottom called Variables. Add a new one, and for the type, select "Requested For". Adding that should work both in Portal and in ServiceNow.

 

-Mark

I need it to be universal. Not go into each catalog item and create a variable individually. I need it for all of them. I need a process that won't take me forever.