Is it possible to show "On Behalf of" or "Requested for" on the Service Catalogs order page?

Andre241
Tera Contributor

‎02-25-2022 05:04 AM

Here is my Criteria: "As a person ordering something in the Service Catalog, I need to be able to find another user by their ID number"

 

But I've been trying to find a way to put a "On Behalf of" or "Requested for" on the Self Service / Service Catalog pages for all catalog items. 

 

 

find_real_file.png

Is there a OTB way to do it or does it require major scripting?

Preview file
111 KB
0 Helpfuls
  • 1,787 Views
7 REPLIES 7

_ChrisHelming
Tera Guru

‎02-25-2022 05:16 AM

From the portal or platform? On a catalog item, setting the Portal Settings > Request method to "Request" should allow a customer to set "Requested for" as another user from the portal.

0 Helpfuls

Andre241
Tera Contributor
In response to _ChrisHelming

‎02-25-2022 05:51 AM

For both.

0 Helpfuls

Mark Guldhammer
Giga Guru

‎02-25-2022 05:36 AM

Hi

 

If you go to the desired sc_cat_item, there is a related list in the bottom called Variables. Add a new one, and for the type, select "Requested For". Adding that should work both in Portal and in ServiceNow.

 

-Mark

Andre241
Tera Contributor
In response to Mark Guldhammer

‎02-25-2022 05:54 AM

I need it to be universal. Not go into each catalog item and create a variable individually. I need it for all of them. I need a process that won't take me forever.

0 Helpfuls