Is it possible to use AI Search in the Global Search while on Core UI?

[WasonJ1]

Hi,

My instance is still on the Core UI and we would like to utilize AI Search for agents. Is it possible to switch Global Search from Zing to AI Search without being on the Next Experience UI? I have not been able to find any documentation for this and all AI Search documentation I've seen only references Next UI. 

Thanks,

Jared

[Dr Atul G- LNG]

Hi @WasonJ1 

No, based on my experience, AI Search can only be used in the Next Experience UI.

[Ankur Bawiskar]

@WasonJ1 

ServiceNow currently does not support switching Core UI’s Global Search from Zing to AI Search.

-> AI Search is designed and documented primarily for the Next Experience (Polaris) UI

-> Core UI continues to use Zing and you cannot toggle to enable AI search for Global search in Core UI.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[WasonJ1]

Thanks for this, that's what I thought too since all the documents I have read regarding AI Search discuss Next UI. Do you happen to have a document or KB that specifically says Core UI does not allow the use of AI Search? Will make my conversations with management much easier if I have documentation.

[Dr Atul G- LNG]

Hi @WasonJ1 

https://www.servicenow.com/community/knowledge-managers/ai-search-for-knowledge-in-ui16-and-agent-wo...

https://www.servicenow.com/community/intelligence-ml-articles/ai-search-faq/ta-p/2307953