Is ServiceNow incompatible with Firefox? Or is SN just fixing things that were never broken?

[C_dric Chen]

Hello, everyone.

Ever since my company's ServiceNow instance was upgraded to Vancouver, the UI in the UI Designer has become as user-unfriendly as it could be.

Problem 1:

In previous versions, as soon as I type the "@" symbol, the field would automatically switch from static input to data binding. In Vancouver, that's apparently no longer the case.

Problem 2:

When I try to configure an event handler, if I start from the top instead of the bottom, the UI won't even let me click on the "data binding" button. When I try to move my cursor to the "data binding" button, the button simply disappears. I have to save the change and then return to the dialogue box, which slows me down for no good reason what-so-ever.

Is anyone else experiencing this issue? If yes, is this issue unique to Firefox? Or does it happen regardless of your browsers?

Thanks in advance!

[Peter Bodelier]

Hi @C_dric Chen 

It's not only firefox 🙂

Luckily, the first one is just 1 an additional click, the second one is a bit more annoying, but you can navigate to the button using Tab on your keyboard.

Only other advice I can give you is to create a case for Now Support, to get this resolved.