Is the reporting module in ServiceNow restricted to licensed users?

[Akshay Pithore]

Hello

Is the reporting module in ServiceNow restricted to licensed users, and If I enable non-licensed reporting module end-user group (with only view- only access to custom tables)to create reports, will it impact licensing?

[SumanthDosapati]

@Akshay Pithore 

Haven't understood your requirement completely but, 

Read access related roles provided to any number of users will not impact licensing.

However, ServiceNow actually categorizes roles subscriptions in different way but not based on read/write.

ServiceNow defines several user roles that determine what an employee can do – and how much their license costs. The main roles are:

• Fulfillers (sometimes called full or ITIL users): These users have full rights within the application. They are support staff or developers who create, edit, or delete records and run processes. Fulfillers essentially have "admin" privileges on the tools they are licensed for.

• Business Stakeholders (Approvers): These users can do everything a requester can, plus they can approve or deny requests, and view detailed reports. They typically belong to business units or management roles. Unlike requesters, stakeholder licenses are paid seats and exist in nearly all ServiceNow apps (e.g. ITSM).

• Requesters (End Users): These users only submit and track their own service requests or incidents. They use self-service portals and the knowledge base but do not require a paid subscription. In other words, requesters are essentially "free" users – they don’t add to licensing costs.

• Unrestricted Users: This is the non-role‑based licensing model. An unrestricted license entitles any active user (found in the sys_user table) to access the platform. Organizations purchase a pool of unrestricted licenses and can make that many users active, regardless of role assignments. In effect, an unrestricted license pool removes per-role limits at the cost of a larger overall seat count.

So, in short, if you create a role that provides view-only access to any table then that role will not fall under fulfiller licensing.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Akshay Pithore]

I have added report_user role to group and tested with that user only view access of reports and create new module. can't create new report showing message.

[Dr Atul G- LNG]

Hi @Akshay Pithore 

The legacy reporting module no longer exists, which means it has been merged and enhanced into a new module called Platform Analytics, under which Data Visualization has been added.

viz_admin	Can create data visualizations in the Visualization Designer, which are then available in the library. Can access all data visualizations in the library, either to add to a dashboard or open in the Visualization Designer. Can perform all actions in the Visualization Designer on any visualization. Can share a visualization with groups, users, or roles. Can schedule the export of all data visualizations on an instance. Can also delete scheduled exports.	analytics_filter_admin sn_par_sche_export.par_scheduler_admin Also includes the same privileges as viz_creator	platform_analytics_admin pa_admin pa_power_user
now_assist_explorer_user	Can view the trigger point to start a AI Data Explorer exploration from data visualizations, Lists, or the Now Assist panel. Can edit an exploration. Can create a new exploration
report_admin	As viz_admin, but can also create, edit, delete, and export all Core UI reports, including those on the Service Portal.	viz_admin analytics_filter_admin report_user
pa_kpi_signal_admin	Can activate KPI Signals for an indicator. For more information, see Activate KPI Signals monitoring for an indicator (KPI).	None	None. However, pa_admin has the same privileges
sn_process_optimization_analyst	Can configure a Process Mining map on a dashboard. For more information, see Configure a Process Mining map on a dashboard.	None	None
par_scheduler	Can create and edit the scheduled email distribution of any dashboard or data visualization they can view or edit	None	sn_par_sche_export.par_scheduler_admin
admin	Can create dashboards. Can create data visualizations in the Visualization Designer, which are automatically saved to the Library. Can edit, duplicate, share, and delete any dashboard and data visualizations. Can add filters to the filter library or edit or delete any filter. Has User Experience Analytics administrator privileges.	All other roles in this table	Not applicable
viz_creator	Can create data visualizations in the Visualization Designer, which are then available in the library. Can also edit, export, and share data visualizations in the Visualization Designer, if they own that visualization or have had it shared with them with the relevant rights. Can only delete visualizations that they created. Can share visualizations only with groups and users.	None	viz_admin (implicit) itil report_user
dashboard_admin	Can create, edit, duplicate, share, and delete any dashboard. These rights extend to both Platform Analytics and responsive dashboards. For more information, see Dashboard permissions. Can schedule the export of all dashboards on an instance. Can also delete scheduled exports.	analytics_filter_admin analytics_categories_admin sn_par_sche_export.par_scheduler_admin par_scheduler	platform_analytics_admim
platform_analytics_admin	Role for administrative privileges in the Platform Analytics experience. This role includes administrative privileges for products and features that are part of Platform Analytics, including Performance Analytics and User Experience Analytics. Has the rights of all roles listed here except report_admin rights to Core UI reports. Equivalent to admin role from a security perspective.	analytics_admin analytics_categories_admin analytics_filter_admin dashboard_admin pa_admin par_scheduler viz_admin	None
analytics_categories_admin	Role for creating, editing, or deleting category tags on dashboards.	None	platform_analytics_admin dashboard_admin
analytics_filter_admin	Role for editing or deleting any Platform Analytics filter. Can add filters to the filter library. For more information, see Filters in Platform Analytics.	None	platform_analytics_admin dashboard_admin pa_admin report_admin viz_admin
pa_admin	Role for Performance Analytics administrative privileges. Equivalent to admin role from a security perspective.	viz_admin analytics_filter_admin All other Performance Analytics roles. For more information, see Performance Analytics roles.	platform_analytics_admin
analytics_admin	Role for User Experience Analytics administrative privileges	All other User Experience Analytics admin and viewer roles. For more information, see Roles installed with User Experience Analytics.	platform_analytics_admin
sn_par_sche_export.par_scheduler_admin	Same as par_scheduler, but has full CRUD rights to the par_export table, including deletion	par_scheduler	dashboard_admin viz_admin

[Akshay Pithore]

I have added report_user role to group and tested with that user only view access of reports and create new module. can't create new report showing message.