is there a ServiceNow template for Root Cause Analysis ?
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07-10-2024 03:02 AM
is there a ServiceNow template for Root Cause Analysis. I want to document a issue and the RCA for it and the possible solution.
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07-10-2024 03:05 AM
Hi @Snehal13
Yes , as far as I know. You need to activate the plugin on problem management and that will open some template but that is for RCA - Known error.
Else you can create your own template in RCA task type.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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07-10-2024 03:54 AM
Hello Snehal,
Please find the relevant links might help on your queries.
Below link have the PDF file so please download it and got through.
https://its.yale.edu/sites/default/files/ServiceNow_Problem_Process_Training_Draft_r3.pdf
If my answer helped you in any way, please then mark it as helpful or correct.