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is there a ServiceNow template for Root Cause Analysis ?

Snehal13
Kilo Sage

‎07-10-2024 03:02 AM

is there a ServiceNow template for Root Cause Analysis. I want to document a issue and the RCA for it and the possible solution. 

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Dr Atul G- LNG
Tera Patron

‎07-10-2024 03:05 AM

Hi @Snehal13 

 

Yes , as far as I know. You need to activate the plugin on problem management and that will open some template but that is for RCA - Known error. 

 

Else you can create your own template in RCA task type. 

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Dr. Atul G. - Learn N Grow Together
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Sanjay Bagri1
Tera Guru

‎07-10-2024 03:54 AM

Hello Snehal,

 

Please find the relevant links might help on your queries. 

 

Below link have the PDF file so please download it and got through.

https://its.yale.edu/sites/default/files/ServiceNow_Problem_Process_Training_Draft_r3.pdf

 

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-manageme...

 

 

If my answer helped you in any way, please then mark it as helpful or correct.