is there a way of getting stats for VA? Usage, type of requests, answer resolution rate?

[Servicenow lear]

Hello All,

We went live with ServiceNow last month.

we enabled ITSM pro plus VA with Now assist and would like to get some KPIs and metrics from the conversation users are having such as : Usage, type of requests, answer resolution rate, or anything basic.

Is it OOB or how to achieve it ?

[Ankur Bawiskar]

@Servicenow lear 

you can analyze VA performance via dashboards and use Conversational Analytics feature,

there are several pre-built dashboards

Analyzing Virtual Agent performance 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Servicenow lear]

I see this : 

[sanjay02]

@Servicenow lear ,

Navigate All > Now Assist Admin

Under this section, you’ll find the "Analytics" option.
Here, you can access detailed insights including:

• Usage Summary,Adoption Metrics,Self-Service Performance,Successful Conversations by Capability, more data's