Is there a way to an user to see Requests of

[Lana2xp]

Is there a way to an user to see Requests of others users on your list , for example in the module My Requests?

[alan_lowrance]

It's not something you can do easily or lightly.   If you just need to see lists of Requested Items or Requests for a person by using a filter... then if you're looking at the Request table (sc_request), you can filter on "Requested By" is WHOEVER.   If you're on Requested Items (sc_req_item), you'll have to be sure that related fields are turned on in the search and then go to Request=>Request Fields, and then choose Requested By there.

If it's something you need to do for a lot of different types of tickets really often and you have some experience with creating custom business rules, then you can do what we did and create a "u_opened_for" field in the dictionary on the Task table.   It's a reference to User (sys_user) table but then you have to create business rules on incident, sc_task, sc_req_item, sc_request, change_request, etc. tables to be sure and sync that whenever the u_opened_for changes to populate their own version of it (request.requested_for or caller_id or whatever) and also if that changes to update the u_opened_for field.

[Dave Smith1]

ehasebe wrote:

others users on your list

What do you mean by "your list"...?

Generally, security for ESS users restricts visibility of requests to only those they have raised; approvers will see requests that require their approval.  

Normally fulfillers will be viewing all requests (since it represents work for them to do) - so you may need further licences if you wish to expose this data.

The other approach is to present information as a report, in which you can reveal some details about the number and nature but still keep the request details confidential.