Is there a way to copy the entire activity stream from an incident to a change?

Eric K3
Kilo Guru

‎01-13-2016 05:26 AM

We have a department that has been using incidents to document their system changes, but I am now transitioning them to using change management. For about a dozen incidents, I need to transfer the entire activity stream from the incident and copy/transfer it to a new change. This is required to keep all the info. I do not want to keep the incidents open, nor do I want to just associate the new change with the existing incident.

Can the entire activity stream be copied from an incident to a change?

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aswin
Giga Contributor

‎01-13-2016 05:52 AM

Hi Eric,



There are two ways to copy the worknotes/additional comments from the Incident to the Change request.



1. Manually - Export the dozen incidents in excel format along with the worknotes/additional comments field and you can copy paste the it in the Change Request.


2. Scripting - You can use the getJournalEntry(-1) function to copy the entire content of the journal field and pass it to the journal field in the Change Request.



Hope this helps.



Thanks and Regards,


Aswin Siddalingam