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‎08-24-2022 10:26 PM
Hi team,
Is there a way to duplicate a complete Catalog Item with all the objects inside(variable sets, catalog client script , UI Policies, workflow, etc).
I need to duplicate a Catalog Item that needs to be promoted into DEVTEST environment with news sys_id for most of the objects, and to start a fresh versioning of it in DEV environment.
Thanks in advance for the help!
Solved! Go to Solution.
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‎08-24-2022 10:33 PM
Hello,
Once you open catalog item form from 'maintain items' there is button 'Copy' once you click it will create a copy of item with new sys id
Regards
Regards,
Musab

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‎08-28-2022 11:38 AM
Hello,
If you are fine with my response, Please hit like and mark my response as correct if that helps.
Regards
Regards,
Musab
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‎12-13-2023 09:05 AM
However that feature is missing in Catalog Builder, we need to go to advanced view for that.
I's silly because I think that would be so usefull for people using this tool, and there is a duplicate button for templates
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‎12-13-2023 09:07 AM
Hi @Fred Jean
This option is not available in Catalog builder. You can use template.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎12-13-2023 09:28 AM - edited ‎12-13-2023 09:29 AM
Yes I know it's not available. But even though we have templates, being able to duplicate items from catalog builder would be usefull.
In case someone knows a way to add that feature in catalog builder ...
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‎02-16-2025 11:03 PM
Yeah, even we are facing issues for copying the catalog items. When we go to Advance view and copy sometimes conditions are not copied not copied incorrect when checked in catalog builder