Is there a way to provide a list of Assignment Group and Assigned date from the Incident?

[MWright1]

We have been switching assignment groups as necessary in our Incident records and would like to know if there is a way to know when the incident was assigned to which group in a table format with the following columns.

1. Incident Number
2. Assignment Group
3. Assigned Date

We currently do not use the SLA Breakdown application.

Thanks,

M

[AndersBGS · Accepted solution]

Hi @MWright1 ,

Yes, you can leverage the incident_metric database view:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[MWright1]

You are the best!  Thank you!

M