Is there a way to restrict RITM list view and related SCTASK (service catalog) tasks list views of a particular service catalog item to a group of users or based on role.

[Kamran1]

We have a service catalog item ABC, that generates RITM/SCTASK as any other OOB SC item would do.

Is there a way to hide RITM/SCTASK lists created as a result of submitting a request via cat item ABC. In other words we would like to restrict a group of users to be able to see RITM and SCTASK created under catalog item ABC.

I have tried hiding variables with a role with an onload script which works but the small preview i icon still shows them as well as users can still see RITM list.

Any help would be greatly appreciated.

Thanks,

Cam

[Ankur Bawiskar]

Hi Cameron,

can you share the screenshot of the form where this is happening and also the script?

Regards

Ankur

[SatheeshKumar]

Try using Before query business rule to restrict records for specific users based on conditions , i think it will best suite for your case.

check below link for more details:

https://www.servicenowguru.com/scripting/business-rules-scripting/controlling-record-access-before-query-business-rules/

Check below BR for example:

search  "incident query" in your instance!!

-satheesh

[Shillu]

As the requirement is for limiting access to the RITM records (and the related SCTASK records) created from a specific catalog item, creating an ACL rule will be the best way to achieve this.

[SanjivMeher]

You can hide that particular related list using an onLoad script. Below link should help.

https://developer.servicenow.com/app.do#!/api_doc?v=kingston&id=r_GlideFormHideRelatedList_String