Is there an OOB Incident Page / Widget in Service Portal

[Markell]

Hi Guys

Not sure If I am just looking in the wrong place or using the wrong wording, but can't seem to find an OOB "Incident" Page or Widget on the Portal Configurator?

Can anyone provide me the Page or widget ID/ Name? I just intend to put the link in a simple Icon Widget tbh

[Sai Kumar B]

@Markell 

You can use the OOB "Form" page at the portal to view the Record information. The only thing is you have to pass the table name and record sys_id in the form page URL. You can use the below URL as a reference in your custom widget to route users to the form page accordingly. The URL must be dynamic with the table name and record sys_id you can set it in your custom widget logic as per your requirement.

Sample URL - https://[instance_name].service-now.com/sp?id=form&table=<pass the table name>&sys_id=[pass the reco... 

[Markell]

Hi Sai

Thanks for responding. This didn't work for me. I copied the URL of the new Incident page but it just shows as Record not found on the portal page

[Sai Kumar B]

@Markell 

Have you configured the URL as per your requirement? 

Please replace the instance name, table name, and record sys_id, If possible share the URL you're using by masking the instance name.

[Markell]

https://xxxxxxx/xxxxxx?id=form&table=incident&sys_id=123456789876543&view=portal