Hello @shabbir5
If the OOTB/Store app does not give the integration as you want, you can always create your own custom integration. It depends on the requirement and how you create it. Customizing OOTB configuration is not recommended, but here you will be create new action and not modifying anything existing, so it should be good.
For ADO integration, you can install the plugin to get integration for other data such as ENH, work items etc. For incident, you can build new action. refer: https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/servicenow_application_d...
Thank you,
Ali
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Thank you,
Ali
