Is there any way to find out multiple users working/viewing the same Incident ?

[NewUser5]

Like when two users viewing the same incident ,it shows user menu of particular users on top bar. Where this information is stored in which table ?

I am new to service Now..I want to make report of the users viewing the same incident/ticket.

Any help would be appreciated

Thanks

[JimmieOdelius]

Hi Mansi.

What is it you want to do? Such a report would only show which tickets are viewed simultaneously for that particular instant.
Is that fine or do you need to see how often multiple users watch records together?

Regards,

Jimmie

[NewUser5]

Hi Jimmie ,

Thanks for replying !

I just want the reports that show which tickets are viewed simultaneously for that intant. Actually I want to design the real time dashboard.

And i search for user presence feature but unable to find where that data get stored.

Cab you please help.

Thanks 

[JimmieOdelius]

Hi Mansi.

I'm not entirely sure but I think it is the "sys_user_presence" table.

The feature you are looking for is called User Presence and is part of the Connect plugin

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/use/collaboration/concept/c_ConnectAdministration.html

//J

[NewUser5]

Hi,

Is there any other way to track this ? 

When i am creating report sys_user_presence table is not there in table list. So is there is any other alternative ?