Is there any way to find out multiple users working/viewing the same Incident ?

NewUser5
Kilo Contributor

Like when two users viewing the same incident ,it shows user menu of particular users on top bar. Where this information is stored in which table ?

I am new to service Now..I want to make report of the users viewing the same incident/ticket.

Any help would be appreciated

Thanks

 

6 REPLIES 6

Hi again.

 

Not to my knowledge, I'm afraid.

NewUser5
Kilo Contributor

sys_user_presence table doesn't work .. It stores current status of user.