We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Is there any way to find out multiple users working/viewing the same Incident ?

NewUser5
Kilo Contributor

Like when two users viewing the same incident ,it shows user menu of particular users on top bar. Where this information is stored in which table ?

I am new to service Now..I want to make report of the users viewing the same incident/ticket.

Any help would be appreciated

Thanks

 

6 REPLIES 6

Hi again.

 

Not to my knowledge, I'm afraid.

NewUser5
Kilo Contributor

sys_user_presence table doesn't work .. It stores current status of user.