Is there any way to find out multiple users working/viewing the same Incident ?
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03-15-2018 04:35 AM
Like when two users viewing the same incident ,it shows user menu of particular users on top bar. Where this information is stored in which table ?
I am new to service Now..I want to make report of the users viewing the same incident/ticket.
Any help would be appreciated
Thanks
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03-15-2018 08:12 AM
Hi again.
Not to my knowledge, I'm afraid.
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03-16-2018 06:06 AM
sys_user_presence table doesn't work .. It stores current status of user.