Issue after Utah Upgrade- shows "Record not Found" when submitting a req. from Portal by impersonate

[Surya43]

After submitting a request from service portal, For some catalog items, it shows as "Record not found" but it creates a record in request and RITM tables. 

I can see the RITM in the related list of the respective Catalog item. What might leads to this issue?

[Ravi Chandra_K]

Hello @Surya43 

Greetings!

Check the ACLs for RITM table. and check if impersonated user has correct read access.

You can also refer below docs/threads:

https://www.servicenow.com/community/developer-forum/need-help-with-allowing-users-with-roles-to-be-...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720488

please mark the answer as helpful and correct based on Impact!!

Kind Regards,

Ravi Chandra