Issue: Categories Visible in Service Portal but Not in Native Self service-service catalog

DevtoSME
Giga Guru

‎02-19-2025 11:31 AM

I’m experiencing an issue where all service catalog categories appear as expected in the Service Portal, but in the native Service Catalog view, some categories are missing.

  • Each category has at least one active catalog item assigned.
  • When impersonating the affected user, they can see all categories in the Service Portal but not in the native Self service-service catalog.
  • There are no role restrictions preventing access.

is this normal? or is there a setting or configuration that could be causing this discrepancy? Any insights would be greatly appreciated

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-19-2025 04:31 PM

Hi @DevtoSME 

 

https://www.servicenow.com/community/itsm-forum/categories-under-a-service-catalog-in-native-ui-is-n...

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