Hello
I'm totally new to creating AI agents, and my knowledge of ServiceNow is limited to little more than creating reports.
I've been asked to create an AI agent that teams can use which can search SN for knowledge articles, problems, previous incidents etc... also to search external sources such as Sharepoint etc.
Within the Sandbox for Copilot Studio, I've created an agent and attempted to add ServiceNow as a source for knowledge.
Authentication Type I leave as Oauth2
I enter instance Name, Client Id and Client Secrets, and it constantly throws me an error, is anyone familiar with this and what it is I'm doing or not doing? Thanks in advance.
"Failed to create connection for connection id '/providers/Microsoft.PowerApps/apis/shared_service-now/connections/shared-service-now-c83fac59-1da6-4f97-9df7-3600ab766ddd'. The request failed with client error: 'Input parameters are invalid. See details for more information. Details:errorCode: InvalidServiceProviderParameter. Message: Service provider parameter value failed validation: name=InstanceName, pattern=^[^.://\?]{0,127}$'. The correlation Id is '00af34f6-80e3-416c-a'."
