Issue Consolidating RITMs automatically

Pooja Yuvaraj
Tera Contributor

3 weeks ago

The Problems:
Flow UI Bug: Standard "Submit Catalog Item Request" action fails with "Failed to create FlowObjectDefinition" when mapping variables from a custom action.
Visibility Issue: GlideRecord.insert() creates the RITM, but the Variable Editor is invisible, even when manually inserting sc_item_option_mtom records.
API Restrictions: CartJS is blocked/restricted, and the Global Cart API is not generating the RITM consistently in background flows.
Context: Must work in Global Scope and respect Domain Separation.

Question: What is the reliable, script-based way to create a RITM and force Variable Set visibility without using CartJS? Because using CartJS system blocked it and didn't respond.
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1 REPLY 1

Tanushree Maiti
Mega Patron

3 weeks ago

Hi @Pooja Yuvaraj ,

 

Other than CartJs , flow is only option.

 

Just give another try by following this blog/article/video->step by step instruction is given

Create RITMs for existing request through Flow Designer

https://www.youtube.com/watch?v=LK1Wr2Ml_8M

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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