Developer

Need to update new field values with values from the old fields?

Hi I have added new fields to a form to replace some old fields. I need to make sure that I dont lose any historical data and would like to map the data from old fields into the new ones. I have already removed the old fields from the form however an...

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ServiceNow Employee Slate Is Here — And It's Not What You Think

When ServiceNow talks about a "next-gen employee experience," do you assume they that mean a redesign — maybe some new colors, a tidied-up portal, a few extra widgets. Employee Slate is none of that. Launched at Knowledge on May 5th, Employee Slat...

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Traversal Rule Process

Hello Team, I am currently working on Tag-Based Service Mapping and would like to gain a better understanding of the Traversal Rule process. I have already gone through the ServiceNow documentation on Traversal Rules, but some concepts are still uncl...

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In List Declarative Action, Client Script is not capturing the sysids of selected records

I have created the list declarative action as client script. I have created the pop- up and not able to hold the sysids of multiple or single record. Please help me

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Adding a large-character field beneath the Standard Ticket Header fields?

Hello I am working on the CSM and would like to enhance the Standard Ticket Header on the case record page.Currently, the header displays key fields such as Case Owner, Priority, Contract, Account, and Asset. As shown in the attached screenshot, ther...

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Need Language code mapping for english to french

Need Language code mapping for english to french translation.we have created fr-> en-fr but not working

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How do I add a Performance Analytics widget to a Platform Analytics dashboard

I've set up a Platform Analytics dashboard: I'm wanting to add Performance Analytics widgets from one normal dashboard onto my Platform Analytics dashboard: However, what I've noticed on the Platform Analytics dashboard is that when I click on 'Add...

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Workflow retire publish sys id missing in knowledge base

When previewing the update set batch on the Zurich instance, I am getting 4 preview errors under the "Preview Problems for Batch" tab.Error Message:Could not find a record in wf_workflow for column workflow referenced in this update.Could not find a ...

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How to reset after filter in UI builder

How to reset after filter in UI builder if i filter out how to revert the same as unable to do the same right now

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ServiceNow's JavaScript Executor

You might already know about this tool, but if you don't, here's a handy little ServiceNow feature that's worth keeping in your developer toolkit: the JavaScript Executor. It's one of those utilities that many developers stumble across at some poi...

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Data visible in Form view but not in List view for SC_TASK

Hi Team, When I submit a service request from the portal, the data is visible in the form view. However, in the list view, the same data is not displayed.I have checked Client Scripts and Business Rules, and there are no customizations affecting this...

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Trigger a platform feedback survey for all active users in the sys_user table

Hi Team,I am working on a requirement to create and trigger a survey on a monthly schedule for all active users in the sys_user table.So far, I have:Created a survey under All > Surveys > View Survey > NewCreated one metric categoryAdded a test quest...

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Show similar tickets to fulfillers based on the ticket short description

Hi Community We are doing a poc to show similar tickets to the fulfillers - based on the short description field input. This will help fulfillers identify accepted resolution steps from similar cases.We want to achieve this using:Primary: Predictive...

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My PDI is in zurich ' Flow Execution ErrorOpen Context Record'

Hi Team - In my PDI getting this ' Flow Execution ErrorOpen Context Record ' in flow operations PDI version is - zurich can anyone please help me here

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Resolved! Stuck in PDI waitlist - how do I cancel?

Hi, I am stuck waitlisted for an Australia PDI. I want to cancel my request so that I can request a lower version. There is no option to cancel my request on the main Developer page. It shows that I am waitlisted, but provides no option to cancel.

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