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Issue in downloading CSV

Arun Priya
Tera Contributor

‎10-31-2025 01:40 AM

Hi,

When we are exporting the asset records as  CSV file, we could find few records having ? between the numbers and letters in the asset name. 

Do any one have idea why it is happening and how to fix it?

 

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9 REPLIES 9

Ankur Bawiskar
Tera Patron

‎10-31-2025 01:47 AM

@Arun Priya 

how is the data in actual fields?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Arun Priya
Tera Contributor
In response to Ankur Bawiskar

‎10-31-2025 02:27 AM

@Ankur Bawiskar 

Data is correct in ServiceNow. When we download it as excel it has the correct data. Issue is with when exported as CSV file only.

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Ankur Bawiskar
Tera Patron
In response to Arun Priya

‎10-31-2025 02:30 AM

@Arun Priya 

happening with all users or few users?

how about admins?

so some garbage value coming? share screenshots.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Arun Priya
Tera Contributor
In response to Ankur Bawiskar

‎10-31-2025 02:32 AM

@Ankur Bawiskar  It is happening for all. For admin as well.

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