Issue in downloading CSV

[Arun Priya]

Hi,

When we are exporting the asset records as  CSV file, we could find few records having ? between the numbers and letters in the asset name. 

Do any one have idea why it is happening and how to fix it?

[Ankur Bawiskar]

@Arun Priya 

was this working fine earlier and you recently upgrade?

how about the behavior for other tables?

If you couldn't find anything please raise a case with ServiceNow

[Dr Atul G- LNG]

Hi @Arun Priya 

Any screenshot,  to understand better.

[Arun Priya]

Hi @Dr Atul G- LNG 

Screenshot of CSV file.

[Dr Atul G- LNG]

Hi @Arun Priya 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213492

[Arun Priya]

Hi Ankur,

I tried above KB article I could see the asset tag with some special characters. Attaching the screenshot.