Issue in downloading CSV

Arun Priya · ‎10-31-2025

Hi,

When we are exporting the asset records as CSV file, we could find few records having ? between the numbers and letters in the asset name.

Do any one have idea why it is happening and how to fix it?

Ankur Bawiskar · ‎10-31-2025

@Arun Priya

was this working fine earlier and you recently upgrade?

how about the behavior for other tables?

If you couldn't find anything please raise a case with ServiceNow

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · ‎10-31-2025

Hi @Arun Priya

Any screenshot, to understand better.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Arun Priya · ‎10-31-2025

Hi @Dr Atul G- LNG

Screenshot of CSV file.

Dr Atul G- LNG · ‎10-31-2025

Hi @Arun Priya

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213492

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Arun Priya · ‎10-31-2025

Hi Ankur,

I tried above KB article I could see the asset tag with some special characters. Attaching the screenshot.