issue on records
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2 hours ago
Hi Team,
we have issue in cmdb table while access. showing the below error
Number of rows removed from this list by Security constraints: 94
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2 hours ago - last edited 2 hours ago
This unfortunate message is not an error but an info message telling the user the number of rows that was removed to the current view due to security constraints (most likely ACL). So what ServiceNow is telling you is that there are 94 rows on this page you don't have access to and not able to see. This is by design and not an error.
I honestly understands why ServiceNow displays this message, but what I don't understand is why does it still count the display rows. For example, if my list view is showing 50 rows on that page it should show me 50 rows that I can see. Instead if out of the 50 rows, 20 of the rows I am not able to see due to ACL, it will only show me 30 rows. If ServiceNow is listening (reading this) can we fix it show it will still show me the 50 rows that I can see. You can keep the warning message which is useful...
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2 hours ago - last edited 2 hours ago
Hi @avinash1289 ,
This message means the user does not have permission to see some records.
ServiceNow loads the list first and then hides records the user is not allowed to access, so it shows this warning.
This is expected behavior and is caused by ACLs / roles, not a CMDB issue.
check these basic things:
User roles -> Does the user have basic roles like itil or cmdb_read?
Table access (ACLs) ->Check Read ACLs on cmdb_ci (and child CMDB tables).
Make sure the ACL allows this user or their role.
Hope this answer your question 😊Mark this correct and close the thread if it helped 👍
