Issue when display variables from Record Producer to Task Case Form

[Thuy Thao]

Hello community,

I followed this guide to show the variables from Record Producer to the Task Case form (sn_customerservice_task)

But I met this error. It said the fields which come from the Variables are not filled in, even though on the form, the values of theses fields already appeared.

Error

Variables fields

Do you have any idea on this error?

Thank you very much!

[Musab Rasheed]

Hello,

Just check catalog ui policy or catalog client script and make sure 'Applies to target record' checkbox is false.

[Thuy Thao]

Hello Musab,

I've checked 'Applies to target record' of both, and all are false. But the issue is still there. 

Could you have any idea?

Thank you!

[Sagar Pagar]

Hi,

Please check the old thread for solution.

KB0690187 : Service Catalog tasks with mandatory variables on the associated RITM variable editor ca...

The following mandatory fields are not filled in: Sysid

1. Navigate to System Properties > All Properties
2. Create a new property as follows:
a.Property name: glide.sc.use_sc_form_v2
b. Type: true|false
c. Value: false

Thanks!

Sagar Pagar

[Thuy Thao]

Hello,

Your approach makes the error alert disappear, but if we change the value of Variables within the Task Case form, it would not be saved.

But I think it's not necessary to make the modification for variables at this step. 

Thank you very much!

Could you give me the pdf of the attached KB, because I don't have permission to access this link.