Issue while Repairing SLAs

[sattar3]

Hello All,

We have an issue with some TASK SLA records, we tried to repair the SLA for those records.

after repairing some of the task sla records were deleted from the table, do we know the reason?

Actually Jan 1st is holiday but at that time we haven't created the schedule entry because of that some tickets SLA is beached, we tried by the repair SLAs option. 

If a ticket having 3 or 4 task sla's then 2 or 3 task sla's were deleted, what is the exact reason for this?

can someone help me on this?

I can see the deleted records in "sys_audit_delete" but the count is too high compared to actual deleted records, in this scenario what should we do?

the recover deleted records option will restore all the deleted records?

@Ankur Bawiskar @Community Alums @SANDEEP28 

Thanks,

Sattar

[Sandeep Rajput]

@sattar3 This is expected behaviour after the Repair SLA action. The previous Task SLA records get deleted and new ones get generated. For more information you can refer to this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784435 from ServiceNow confirming the same statement 

[sattar3]

Thanks for the quick reply @Sandeep Rajput .

Is there anyway to restore all updated/deleted sla records after repairing?

Thanks,

Sattar

[Sandeep Rajput]

@sattar3 Unfortunately, restoring deleted SLA records is not possible, same is also mentioned in the KB article.

Please mark the response an accepted solution if it addresses your question. 

[Sandeep Rajput]

@sattar3 Could you please mark my response an accepted solution and close this thread.