Issue with Catalog Flow
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‎10-04-2023 06:05 AM
I am facing an issue with a flow. I have a generic flow for approval (Catalog item). It works perfectly on my PDI (Vancouver). Where as when I use the same on Customer instance (Utah), it does not work. In my PDI, as soon as an request is raised, Service Desk gets assigned for approval (RITM) through flow. Where as in DEV instance, only after REQ status is set to Approved, RITM approval list appears. Any clue why this is happening and how to solve this?
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‎10-04-2023 06:31 AM
Can you compare flow from both instance versions & check if there is update done on OOTB flow.
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- Socrates
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‎10-04-2023 06:42 AM
This flow is not OOTB. It is a custom created flow.
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‎10-04-2023 07:00 AM
My bad...!!
May be version are missing..!!
ServiceNow Developer
I know one thing, and that is that I know nothing.
- Socrates
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‎10-04-2023 07:24 AM
I did not move the flow. I recreated the flow.
