Issue with Discovery !!

SandeepKSingh · yesterday

Hi Team,

First of all "Happy Diwali". After a Long time posting my questions:

--> During Discovery Shazzam takes a long time to complete and Cannot discover some devices

Ravi Gaurav · yesterday

Happy Diwali and welcome back..

Shazzam cannot discover some devices

It could be a network connectivity issue. Please check that the ports used by discovery as listed on Shazzam probe, port probes, and protocols documentation for the device type are not blocked.

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ravi Gaurav · yesterday

And the below article will definitely gona help you:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535234

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Ravi Gaurav · yesterday

Hi @SandeepKSingh

Happy Diwali and welcome back..

Shazzam cannot discover some devices

It could be a network connectivity issue. Please check that the ports used by discovery as listed on Shazzam probe, port probes, and protocols documentation for the device type are not blocked.

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

Ravi Gaurav · yesterday

And the below article will definitely gona help you:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535234

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

SandeepKSingh · yesterday

Thanks @Ravi Gaurav you are a Saviour.. I was searching for this kind of Documnet !!