Issue with interaction record

[Victor Monteale]

Hi everyone, I hope you are doing great!

I am having the following issue:

When I create an interaction record (with type Walk-up) if I am the "assigned to" user, I can add attachments and read them or download them. Otherwise, I won't see or download the attachment. I have deactivated ACLs, looked for client scripts, sys properties, or some other restriction but I haven't found anything yet. It is simple, if I am not the assigned to user I won't do anything with attachments. Do you have an idea of why this is happening?

[Amit Gujarathi]

HI @Victor Monteale ,
I trust you are doing great.

To troubleshoot this issue, there are a few areas we can focus on:

1. ACLs (Access Control Lists): ACLs control user access to various records and fields in ServiceNow. Since you mentioned that you have deactivated ACLs, we can assume that ACLs might not be the cause of this problem.

2. Client Scripts: Client scripts are used to perform operations on the client-side, such as validating form fields or manipulating data. Check if there are any client scripts that are interfering with attachment access.

3. System Properties: ServiceNow provides various system properties that can be configured to control specific behaviors. Review the system properties related to attachments and user access to ensure there are no restrictions in place.